Refund Policy

Date of Revision: 01/08/2025

This Refund Policy applies to purchases processed by YUNZE ZHILIAN LIMITED via yunzezhilian.com.

1. Digital goods

Memberships, credits/gems, and similar digital entitlements are generally non-refundable once delivered, except where required by applicable law or where we determine a purchase failed to deliver as described.

2. Duplicate or failed charges

If you were charged more than once for the same order, or payment succeeded but entitlement was not granted due to a technical fault on our side, contact us with your order reference and we will investigate and, where appropriate, refund or restore the entitlement.

3. How to request

Email support@yunzezhilian.com with:

• Order / payment reference
• Purchase date and amount
• Reason for the request

We typically respond within 5 business days.

4. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue faster. Fraudulent chargebacks may result in account suspension.